batbit Privacy Policy

🛡️ Our Core Privacy Principles

Everything batbit does with your personal data is guided by these six principles. They shape every data decision we make, from the moment you create your account through every batbit login session you complete.

1. Introduction

This Privacy Policy ("Policy") describes how batbit ("the Company", "we", "us", "our"), the operator of the online gaming platform accessible at https://batbit.app ("the Platform"), collects, uses, stores, shares, and protects personal data relating to registered players, site visitors, and prospective users ("you", "your").

This Policy is incorporated by reference into the batbit Terms & Conditions. By accessing the Platform, creating an account, completing the batbit login process, or using any product or service offered by batbit, you confirm that you have read, understood, and agreed to this Privacy Policy in its entirety. If you do not agree to any part of this Policy, you must cease using the batbit Platform immediately.

batbit reserves the right to update this Policy at any time. When material changes are made, we will notify registered players via the email address associated with their account or via a prominent notice on the Platform. The "Effective Date" shown above will be updated accordingly. Continued use of the Platform after notification of changes constitutes acceptance of the revised Policy.

2. Data We Collect

batbit collects personal data through several channels: directly from you when you register or use the Platform, automatically through technical systems as you navigate the site, and in limited cases from trusted third-party sources for verification purposes. The categories of data we collect are described below.

When you create a batbit account, we collect:

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used to verify that you meet the 21+ age requirement).
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code.
• Email address and mobile phone number used for account communications and OTP verification.
• Username and hashed password credential (passwords are never stored in plain text).
• Copies of identity documents submitted for KYC verification, such as National Identity Card (NID) or passport.

To process deposits and withdrawals, we collect:

• Payment method details, including mobile wallet numbers (bKash, Nagad, Rocket, Upay) and card details (Visa, Mastercard) where applicable. Full card numbers are never stored on batbit servers — only masked identifiers retained for reference.
• USDT wallet address (TRC-20 network) where used for cryptocurrency transactions.
• Transaction history, including deposit amounts in ৳ (Bangladeshi Taka) or USDT, withdrawal requests, timestamps, and processing status.
• Bonus and promotional activity records, including wagering history linked to specific offers.

When you access the Platform, our systems automatically collect:

• IP address and approximate geolocation (country and city level).
• Device type, operating system, browser type, and screen resolution.
• Session data including login timestamps, pages visited, game titles played, bet amounts, and session duration.
• Cookie identifiers and similar tracking technologies (see Section 7 on Cookies).
• Referral source — i.e., the website or campaign link through which you first reached batbit.

If you contact batbit's support team via email or live chat, we retain a record of that correspondence, including the content of messages and any attachments, for quality assurance and dispute resolution purposes. Support communications are stored for a minimum of two years from the date of the interaction.

In connection with our KYC and anti-money laundering (AML) obligations, batbit may receive confirmation of identity or risk-scoring data from trusted third-party identity verification providers. This data supplements — but does not replace — the information you provide directly and is used solely for compliance purposes.

3. How We Use Your Data

batbit processes your personal data for the following purposes:

4. Legal Basis for Processing

batbit processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual necessity: Processing required to fulfil the contract between you and batbit, including managing your account and processing your financial transactions.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations and age verification requirements.
• Legitimate interests: Processing carried out to protect the security and integrity of the Platform, prevent fraud, and improve our services — provided these interests are not overridden by your privacy rights.
• Consent: Processing for optional purposes such as marketing communications, where you have given a clear, informed, and freely given consent that you may withdraw at any time.

5. Data Sharing

batbit shares necessary transaction data with our payment processing partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely to facilitate the processing of deposits and withdrawals. These partners are contractually prohibited from using your data for any purpose other than payment processing.

To fulfil our KYC obligations, batbit may share identity document data with accredited third-party identity verification providers. These providers operate under strict data processing agreements and are subject to the same data protection standards as batbit itself.

Game studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may receive anonymised session identifiers and game-play data necessary to deliver their game content on the batbit platform. These providers do not receive your full name, address, payment details, or any other directly identifying personal data.

batbit may be required to disclose personal data to law enforcement agencies, regulators, courts, or other public authorities where required to do so by applicable law or valid legal process. In such cases, we will disclose only the minimum amount of data necessary to satisfy the legal requirement and will endeavour to notify you of any such disclosure where legally permitted to do so.

In the event of a merger, acquisition, asset sale, or corporate restructuring involving batbit, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify affected players in advance of any such transfer and provide information about the data protection standards that will continue to apply.

6. Data Retention

batbit retains personal data for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required by applicable law. The general retention periods that apply to different categories of data are as follows:

• Account and identity data: Retained for the duration of your active account plus a minimum of five years following account closure, in accordance with AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of seven years from the date of each transaction to satisfy financial record-keeping obligations.
• KYC documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Support communications: Retained for a minimum of two years from the date of the interaction.
• Marketing consent records: Retained for the duration of your consent, plus three years following any withdrawal of consent, for compliance demonstration purposes.
• Technical and usage logs: Retained for a maximum of 13 months on a rolling basis, after which they are anonymised or deleted.

Where retention beyond these periods is required to resolve an active dispute, legal claim, or regulatory investigation, data will be retained until that matter is fully resolved.

7. Cookies & Tracking

batbit uses cookies and similar tracking technologies to enable core Platform functionality, remember your preferences, and analyse usage patterns. The types of cookies we deploy are:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during your batbit session. These cannot be disabled.
• Functional cookies: Remember your language preferences, display settings, and responsible gaming limits so you do not need to re-enter them on each visit.
• Analytics cookies: Collect anonymised data about how players navigate the Platform to help us identify usability issues and improve the site experience. This data is aggregated and cannot be used to identify individual users.
• Marketing cookies: Used — only with your explicit consent — to track which campaigns or referral links brought you to batbit, enabling us to measure the effectiveness of our promotional activity.

You can manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will impair the functionality of the batbit Platform, including the ability to complete the batbit login process.

8. Your Privacy Rights

As a batbit player, you have the following rights with respect to your personal data:

To exercise any of these rights, please contact us at [email protected]. We will respond to all verified data rights requests within 30 calendar days. We may ask you to verify your identity before processing a request to protect against unauthorised access to account data.

9. Data Security

batbit implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and batbit servers.
• Encryption of sensitive data at rest, including stored identity documents and payment method identifiers.
• Strict access controls limiting internal data access to authorised personnel on a need-to-know basis only.
• Regular security audits, penetration testing, and vulnerability assessments of the Platform infrastructure.
• Two-factor authentication (2FA) and OTP verification available to all registered players to secure their batbit login.
• Automated monitoring systems that flag unusual account activity, including multiple failed login attempts and atypical transaction patterns.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, batbit will notify affected players without undue delay and will take all reasonable steps to contain the breach and mitigate its impact.

10. Minors & Age Restriction

batbit is strictly for adults aged 21 years and above. We do not knowingly collect personal data from any individual under the age of 21. If you are a parent or guardian and believe that a minor has created an account on batbit or submitted personal data to us, please contact us immediately at [email protected]. Upon verification, we will take immediate steps to delete the account and all associated personal data.

batbit employs age verification as a mandatory step during registration. Players who cannot provide satisfactory proof of age will not be permitted to complete the batbit login process, deposit funds, or access any gaming content on the Platform.

11. International Data Transfers

Some of batbit's service providers and technology partners are located outside Bangladesh. Where personal data is transferred internationally — for example, to game content providers or cloud infrastructure partners — batbit ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy. These safeguards may include contractual data processing agreements incorporating standard data protection clauses, or reliance on the recipient country's established adequacy framework.

Regardless of where your data is processed, batbit remains responsible for ensuring that it is handled in accordance with this Privacy Policy and applicable data protection law.

12. Contact & Policy Updates

If you have any questions, concerns, or complaints about this Privacy Policy or about how batbit handles your personal data, please contact our Data Protection team using the details below. We are available 24 hours a day, 7 days a week, including Bangladesh public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26).

batbit reviews this Privacy Policy at least once per calendar year and whenever significant changes are made to our data processing activities. The most current version of this Policy will always be available on the Platform at https://batbit.app/privacy-policy. The Effective Date at the top of this document indicates when the current version came into force.